Privacy Policy

Last Updated: November 2025
Company Name: Centco (a brand of Shop Inc Ltd)
Website: www.centco.co.uk
Email: sales@centco.co.uk
Contact Number: 03308187143

1. Introduction

At Centco, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make purchases, or contact us.
We comply with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable UK privacy laws.

By using our website or providing your personal data, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal data:

• Identity Information: Name, title, and contact details (such as email address, billing address, and phone number).
  
  

• Account Information: Login details, order history, and preferences if you create an account.
  
  

• Payment Information: Transaction details (processed securely by trusted third-party providers — we do not store your full payment details).
  
  

• Technical Information: IP address, browser type, device type, and usage data collected via cookies and similar technologies.
  
  

• Communications: Any messages or enquiries you send to us by email or through our contact forms.
  
  

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.
  
  

• Manage your account and provide customer service.
  
  

• Communicate with you about your orders, enquiries, or promotional offers.
  
  

• Improve our website, products, and user experience.
  
  

• Comply with legal and regulatory obligations.
  
  

• Prevent fraud, misuse, or unauthorised access.
  
  

We rely on lawful bases such as contractual necessity, legitimate interests, legal obligations, and consent (where applicable).

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:

• Recognise returning visitors;
  
  

• Remember your preferences;
  
  

• Analyse website traffic and performance.
  
  

You can control or delete cookies through your browser settings. Disabling cookies may affect website functionality.
If available, please refer to our Cookie Policy for more information.

5. Sharing Your Information

We may share your information with trusted third parties, including:

• Payment processors (e.g., PayPal, Stripe)
  
  

• Delivery and logistics partners (e.g., Royal Mail, DPD, UPS)
  
  

• IT and website service providers (hosting, security, analytics, etc.)
  
  

• Professional advisers (accountants, auditors, legal consultants)
  
  

• Regulators or law enforcement, where required by law
  
  

All third parties are required to process your personal data lawfully and securely.

6. International Transfers

Some service providers may be located outside the UK.
Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or that the destination country has adequate data protection laws.

7. Data Security

We take appropriate security measures to prevent your data from being lost, accessed, altered, or disclosed without authorisation.
These include secure servers, SSL encryption, and access controls.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, financial, or reporting requirements.

When no longer needed, data will be securely deleted or anonymised.

9. Your Data Protection Rights

You have the right to:

• Request access to your personal data.
  
  

• Request correction of inaccurate or incomplete information.
  
  

• Request deletion of your data (where legally permitted).
  
  

• Object to or restrict certain types of processing.
  
  

• Request data portability.
  
  

• Withdraw consent at any time (where consent was relied upon).
  
  

To exercise any of these rights, please contact us at sales@centco.co.uk.
We will respond within one month, as required by law.

10. Marketing Communications

You may receive marketing emails if you have opted in.
You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at sales@centco.co.uk.

11. Links to Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
We encourage you to check this page periodically.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us:

Email: sales@centco.co.uk
Phone: 03308187143
Address:
Centco 53 Wenlock Way Leicester,LE4 9HU United Kingdom