TERMS & CONDITIONS
1. About Us
This website is operated by Shop Inc Ltd t/a Centco (“we”, “us”, “our”).
Registered in England & Wales under Company No. 06838458.
VAT No.: 994 3809 67.
Registered Office: 53 Wenlock Way, Leicester, LE4 9HU.
By accessing or placing an order through www.centco.co.uk, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website.
2. Contact Information
For any enquiries, please contact us:
Email: sales@centco.co.uk
Customer Support: 0330 818 7143
3. Use of the Website
You agree to use this website only for lawful purposes. You must not:
Interfere with the website's security or functionality
Use the website to commit fraud or any unauthorised transaction
Copy, distribute or commercially exploit any content without permission
4. Product Information
We aim to ensure product descriptions, images, pricing and availability are accurate. However:
Colours may vary depending on display settings
Measurements and specifications may have slight tolerances
All products are subject to availability
We reserve the right to amend or discontinue products without notice.
5. Prices & Payment
All prices displayed on our website include VAT where applicable.
Payments must be made using accepted payment methods shown at checkout.
For trade, business or school accounts with credit terms:
Payment must be made within the agreed credit period
We reserve the right to charge interest under the Late Payment of Commercial Debts Act for overdue accounts
Orders may be held until overdue invoices are cleared
6. Orders & Contract Formation
An order is considered accepted only when we issue an order confirmation.
We may refuse or cancel an order if:
Once dispatched, the contract of sale becomes legally binding.
7. Delivery
Delivery dates provided are estimates and not guaranteed.
Delays caused by couriers, customs, weather or other external factors are outside our control.
Orders must be checked upon delivery. If items are missing or damaged, we must be notified within 48 hours.
8. Returns & Cancellation
Consumers (B2C)
Consumers have the right to cancel most orders within 14 days of receiving the goods, in line with the Consumer Contracts Regulations.
Items must be unused, in original condition and packaging.
Exclusions apply to:
Custom or personalised products
Perishable or clearance items
Products opened and no longer in resale condition
Business & Trade Customers (B2B)
Returns are accepted only by prior agreement and may be subject to a restocking fee.
Special-order or bulk-order goods are non-returnable unless faulty.
9. Faulty or Defective Goods
If a product is faulty, we will repair, replace or refund in accordance with the Consumer Rights Act 2015.
We may request photos, evidence or return of the product for inspection.
10. Liability
We are not liable for:
Indirect, incidental or consequential losses
Business interruption or loss of profits
Misuse of products or failure to follow instructions
Nothing in these Terms limits our liability for death, personal injury or fraud caused by our negligence.
11. Intellectual Property
All logos, text, graphics, product data and images on this website are the property of Shop Inc Ltd t/a Centco.
They may not be copied or used without written permission.
12. Data Protection & Privacy
Your personal data is handled in accordance with UK GDPR.
For full details, please see our Privacy Policy.
13. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Continued use of the website means you accept the updated terms.
14. Governing Law
These Terms & Conditions are governed by the laws of England & Wales.
Any disputes will be resolved in the UK courts.